Contact

Contact us

We're a small team and we read every message. Already a customer? The fastest route is the Support page inside the app — it attaches your workspace details automatically.

Support and billing

Email [email protected]

For refunds, include your payment ID (it starts with pay_) or invoice number.

Response time

We aim to reply within 1 business day (Monday–Friday, 10:00–18:00 IST).

Outage alerts are automated and aren't affected by support hours.

Business address

Tejasree Kode, sole proprietor, trading as UptimePilot

Hyderabad, India

Sole proprietorship · Not registered under GST

Grievance Officer (privacy & complaints)

Tejasree Kode

Grievance Officer (Proprietor)

Email [email protected]

Acknowledged within 24 hours; resolved within 15 days.

See also our Terms of Service, Privacy Policy, Refund & Cancellation Policy and Shipping & Delivery Policy. Last updated 13 October 2026.